⭕ FOI: Wastewater Charges, Post Codes of Properties Charged, Scottish Water Payment Transfers & Admin Fees & Dispute Statistics

Request to the Highland Council.

Sent: 14 May 2026

Due: 16 June 2026

Ref: FS-Case-838013039

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14 May 2026

Please provide the following information:

1. A breakdown by year of the last 5 financial years of the following:

(a) the gross amount of wastewater charges billed to domestic council tax accounts

(b) the total amount collected

(c) the total amount transferred/paid over to Scottish Water from Highland Council including receipts.

(d) the amount retained by or paid to The Highland Council as an administrative fee or commission for collecting and handling those charges for Scottish Water including any receipts or invoices.

2. A list of all postcode sectors (IV1 1, KW1 4 etc) within the Highland Council area where domestic properties have been charged wastewater as part of domestic council tax in the current financial year as well as the total number of properties being charged in each postcode sector.

3. The standard operational procedure the Highland Council uses for adding wastewater charges to newly added domestic premises or new builds to conform with the Council’s obligations in 6(3) of The Water Services Charges (Billing and Collection) (Scotland) Order 2006 and copies of any related internal policy.

4. The total number of domestic accounts that have successfully had a wastewater charge removed or refunded in the last 5 financial years and the total amount of refunds per year.

Thank you for your time & attention.

Kind regards.